At ELGi, we monitor data and feedback, to produce small changes which accrue over time to positively impact culture and business vision. Taking feedback and implementing improvements helps set up an effective loop where culture and processes benefit from each other so the business can make bold decisions for the future.

With the introduction of quality management systems, the focus has now shifted to removing inefficiencies from the system, breaking down barriers in management and making collective improvements.

At ELGi, we monitor data and feedback, to produce small changes which accrue over time to positively impact culture and business vision. Taking feedback and implementing improvements helps set up an effective loop where culture and processes benefit from each other so the business can make bold decisions for the future.

With the introduction of quality management systems, the focus has now shifted to removing inefficiencies from the system, breaking down barriers in management and making collective improvements.

A customer-centric mindset is becoming increasingly important in today’s age of the customer, when organizations are undergoing a digital transformation to manage customer experience and corporate positioning.

By gathering customer insights from multiple sources, organizations can identify their most valuable customers, build nurturing relationships with them and ensure profits for the future.

“No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. ~Jack Welch, General Electric

Read now to learn more about what makes empowerment the new buzz word, in the changing participative style of management.

Undeniably, empowering employees is closely knit to creating a company culture that people love. When people work in a nurturing environment, they deliver better results, and therefore make customers happy. What is key to developing a culture focused on empowering your employees is understanding the contribution of each worker, and their role in taking care of the needs of the customers they serve.

So, just how do you go about building up to empowering your employees? From an employee perspective, empowerment is the process that enables individuals to think, behave, act, control work and make decisions in autonomous ways. While leaders and managers relinquish some of their authority over decision-making; empowerment diffuses these responsibilities, so the ownership is now on the employees to set goals, critique their performance and take pride in their work. Now when this is tied in to developing and supporting the advancement of the employee’s careers, every individual begins to use their skills to the maximum, promoting the overall spirit of accountability.

Dr W. Edwards Deming, the father of Total Quality Management, was a strong advocate of creating a positive environment for employees. According to him, the management’s overall aim should be ‘to create a system in which everybody may take joy in his or her work.

Of the 14 principles of TQM advocated by Dr Deming, 9 are centred around employee empowerment- from instituting on-the-job trainings, vigorous education and self-improvement programs to creating an environment without barriers and fear. The principles advocate an employee model which encourages active participation in the transformation process.

ISO 9000’s definition of quality is the “degree to which a set of inherent characteristics fulfills requirement”.

So, we must consider the customer, the attributes of the product and the degree to which the product or service meets the needs of all stakeholders. Based on these characteristics we can define the quality of a product as “good”, “average”, “excellent”.

Adherence to a recognized quality standard is essential for dealing with certain customers or complying with legislation. If you sell products in regulated markets, such as health care, food or electrical goods, you must be able to comply with the health and safety compliance standards designed to protect consumer’s interests.

In today’s business environment, organizations face multiple challenges ranging from a global economic slowdown, challenging and agile competition, and technology that’s moving at lightening pace. And one of the ways in which an organization can build a strong, sustainable competitive advantage for itself, is via implementing Total quality management (TQM) practices.